Pivate or Custom Tours in Italy - If you are interested in organizing a custom tour, contact us via email with a general description of where you want to travel, dates you want to travel, how many are in your group.
CONFIRMING YOUR RESERVATION - To confirm you place on a trip requires a deposit of 25% trip cost per person.
Please note that the balance of the trip cost is due 90 days before the trip departure date. Any reservations being made less than 90 days of trip departure date require full payment on reservation.
CANCELLATIONS AND REFUNDS - All requests for refunds or changes must be sent to Italiaoutdoors in writing. If you must cancel your reservation, your payments will be returned, subject to the following cancellation fee:
If unforeseen circumstances require a change in the itinerary, Italiaoutdoors will make every effort to select alternate hotels and restaurants of the same high quality and keep the route modifications to a minimum. On the rare occasions when we must cancel a trip, we will notify you as soon as possible before departure. In this event, if you would like to choose another trip, no transfer fee will apply. However, we reserve the right to cancel any trip for any reason at any time before departure. In such a case, refund of any payments received will constitute full settlement with the guest. Italiaoutdoors is not responsible for any other travel costs you may have incurred and does not recommend the purchase of non-refundable or uninsured advance purchase airline tickets. Guests who fail to provide signed Italiaoutdoors" Release of Liability and Assumption of All Risks" and personal information forms 30 days prior to departure will not be allowed to participate on the trip and the cancellation policy applies.
RATING OUR PROGRAMS - Each program is designed to allow varied fitness level and interest levels to participate, we have a menu of routes that can be selected. Fitness, amount of effort, and how much you push yourself is up to you. Italiaoutdoors has two specific styles of travel and program design.
If you are not sure which style fits you just drop us a line. We do not have more than 8 persons on a trip unless it is a private group or special program then group size depends on the organizer.
ACCOMMODATIONS - Hotels listed in each trip itinerary are subject to accommodations availability upon trip request. If the published hotel has insufficient accommodations, we will use another lodging that meets our same exacting standards and character. With some trip's more historic lodging, requested double or twin bed combinations might not be available due to the dimensions and character of each available room. Lodging upgrades are available. For suites or other upgraded rooms including the use of different preferred hotels, please call our office. Inns identified in our trip lodging list as "Secret Site" are listed as such to protect the exclusivity of these properties. Our reservations office would be happy to discuss the identity of these inns once room reservations are assured. Our trip prices are calculated on a per person basis and are based on standard double occupancy rooms with private amenities. Personal expenses and hotel charges such as phone use, bar service, spa services, laundry, etc. are not included in the trip price.
As a benefit to our solo guests, those requesting a private room will receive a full sized room with a large bed and the Single Room Charge will apply. Where a solo guest requests to share a room, we will pair the guest with another of the same sex. If no room mate is available, the guest will get the room without the Single Room Charge. If a solo guest signs up after 60 days prior to the trip, the Single Room Charge will apply if a room mate does not become available.
TRAVEL PROTECTION - Italiaoutdoors strongly recommends the purchase of trip cancellation, baggage and health & accident insurance.
TRAVELING TO AND FROM THE TRIP - Airfare and other costs to arrive at the trip rendezvous and depart from the trip finish are not included in the trip prices. The starting point for each trip has been conveniently located at the nearest major city, national airport or transportation center. We will provide explicit instructions on how to reach each starting point in your pre-departure packet. Our trips are designed so that there is no need for you to arrive early; the 1st day of each program is to fit equipment, review program information. All trips finish at the final evening's lodging. We will ensure you have appropriate transportation source (e.g. taxis, train station, etc.) to get you to your next travel connection and offer one transfer for the group to the location listed on the trip program. If provided transfer does not meet your travel plans you are responsible for any additional transportation cost.
PASSPORTS AND VISAS - Guests traveling to the European Community from the United States, Canada, Australia and New Zealand require a valid passport. Guests from other countries should contact their closest Italian or E.C. consulate to determine which documents you require entering the European Community.
GUEST RESPONSIBILITY - Guests are responsible for choosing a trip that matches their cycling or walking & hiking abilities, level of fitness and state of health, providing a signed release and assumption of risk form including medical information prior to trip departure, arriving at the trip start at the time and location specified in your trip confirmation package, having the recommended clothing and gear specified in your trip confirmation package, respecting European laws and customs, following environment guidelines and regulations in accordance with the trip leader and respecting the rights and privacy of other trip participants. An individual may be requested to leave the trip if the leader feels that the person's continuing participation may prove detrimental to the individual or to the safety, well being, and enjoyment of the other guests. Biking travelers are provided with a high quality combination lock and instructions on the safe handling and parking of your trip bicycle. Trip participants are responsible for any damage (non-normal wear and tear) or loss (at authorized shop time and list prices) to their bicycle and its components or any other equipment provided by Italiaoutdoors regardless of reason.
LIMITATIONS OF LIABILITY - Italiaoutdoors is not liable for bodily injury or property damage as a result of (but not limited to): physical exertion for which a guest is not prepared; forces of nature; travel by plane, train, auto, boat or other conveyance, or by bicycle, ski, horseback, foot or other form of active or adventure travel; consumption of alcoholic beverages; civil unrest; terrorism; breakdown of equipment; high altitude; lack of or limited access to medical attention in remote locations; and the adequacy of medical attention once provided. Italiaoutdoors is also not liable for expenses (e.g. meals, transportation or hotel costs) that are not specified or included in the trip cost but may be required to get you to or from a trip start or finish. Italiaoutdoors reserves the right to make route and hotel modifications as necessary to improve the quality of a trip or to accommodate the comfort and well being of guests. Italiaoutdoors reserves the right to take photographic or film records of any of its trips for possible promotional and / or commercial use.
FAMILY TRIPS - We strongly recommend families to request private trips designated exclusively for parents traveling with children. All minors (less than 16 years of age) must be accompanied by at least one adult. When sharing a room (subject to availability) with two adults, youths would receive a 10% discount. Italiaoutdoors has trips designed specifically with families in mind. 24" bikes are available for younger riders. For guests wishing to travel with children under 8 years of age, please contact our office to see if your preferred trip is suitable for your children. Please note that children under 8 must be accompanied by a parent while traveling in the trip vehicle.
HELMETS and BICYCLES - Guest must bring their own helmet on Italiaoutdoors trips, and it is strongly recommended they use at all times on all our biking trips. Guest must bring their own bicycle pedals if they use clipped shoes. Italiaoutdoors only has standard flat pedals on all bicycles. If you prefer to bring your own bicycle, we will provide information on how to safely pack and transport it to and from the cycling trip.
OTHER EQUIPMENT - If participation in other type of Outdoor Activity equipment will be made available based upon ability level of individual participant. Climbing equipment, Diving Equipment, Wind surfers, camping gear, and other recreation items can be coordinated and have the same policies as bicycles. There is a detailed list of suggested items to bring Italiaoutdoors must be notified upon final payment date what equipment will be required. Equipment is not guaranteed upon arrival if not pre coordinated.